Terms & Conditions

Taste Box Club is a product discovery club that enables its members to discover a selection of products yet to be released, new to the shelves or rarely seen products as a paid for, bi-monthly service.

On choosing to join the club, you are agreeing to Taste Box’s Terms & Conditions, which are set out below. If you find you do not agree with all of our terms and conditions, please do not join the club or use our site.

Terms & Conditions

Taste Box Website Terms and Conditions will be referred to as ‘Terms’ for the remainder of this document.

This Website is owned and operated by FLAVOR SAMPLING LTD, a company incorporated in England (Company Number 12125350) with a Registered Office at 64 Victoria Road, Horley, Surrey, RH6 7JL (Flavor Sampling Ltd.). We can be contacted at info@FlavorSampling.co.uk. 

For the purposes of these Terms, "we" and "us" shall refer to Flavor Sampling Ltd / Taste Box Club and "you" shall refer to you, the Club Member or site visitor.

The service offered by Flavor Sampling is a product discovery club that allows Club Members to discover products at home, either digitally via the Taste Box Club website or by receiving physical products, and earning the chance to receive additional free products, offers and discounts in return for feedback and/or reviews of that product. 

Your access to and use of this Website and the products and services available through the Website are subject to the following Terms, which we may update from time to time.

1. Your acceptance

(a) These are the terms on which Flavor Sampling allows users both access and use of the Taste Box Club website www.tastebox.club (Website) including access to the services and functionality made available through the Website, ability to view Content provided by Flavor Sampling and third parties, communicating with Flavor Sampling and reviewing product and service information.

(b) You accept these terms and agree to be bound by them when you:

(i) use, browse or access any part of the Website; or

(ii) register / subscribe as a Club Member on the Website.

(c) If you are not in agreement with these Terms, you should immediately desist from using this Website as your continued use and access is not permitted.

(d) Flavor Sampling may review and update these Terms at any time without notice, to react appropriately to revisions in regulations, changes to legislation, new products, advances in technology, and for any other purpose. As your continued use of the Website will always be governed by the most up to date Terms posted on the Website, you are responsible for checking the Website regularly for the current version of the Terms. If you continue to use the Website, you are agreeing to be bound by the most recent Terms.

(e) Although the best efforts will be made to monitor and review the terms on a regular basis, they may contain errors.

2. Your Status

By placing an order through our site, you warrant that:

(a) You are legally capable of entering into binding contracts;

(b) You are at least 18 years old;

(c) You are resident in the UK; and

(d) You are accessing our site from the UK.

3. How The Contract Is Formed Between You And Us

(a) After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by subscribing to a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

(b) The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

(c) The subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Taste Box Club may submit periodic charges (e.g., monthly, b--monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Taste Box Club could reasonably act. Terminate your subscription through emails before the 1st of the month of desired termination.

(d) By subscribing to Tate Box Club you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us, on the subscription terms set out in the application form you have completed, subject to variation in accordance with 3(e) below. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

(e) Auto-renewal. Following your initial subscription period of one or multiple months, your Taste Box Club subscription will be automatically renewed. If you cancel during this period, your subscription will be ended and you will be sent the remainder of the boxes you have paid for. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

(f) Flavor Sampling may offer other special punctual deliveries of Products, consisting of sending a single and exclusive taste Box Club offers without having a periodic subscription. These deliveries will be duly published on the Web  and or sent to selected member via email, and their subscription will be completely independent of other existing modalities (Taste Bos Club Subscription and PREPAID Payment), not having, in any case, the character of recurring subscription or automatic renewal of said deliveries. For the subscription of these unique deliveries, proceed as described in the preceding sections, 3(a) and 34(b), and as described in section 3(d) regarding the cancellation and return period. 

(j) To cancel your subscription, for whatever motive, please contact us through info@tastebox.club. For the termination of the subscription to be complete and acknowledged by us you will receive a 'confirmation of cancellation' email, this email serves as the final proof of your desire to cancel your subscription contract with us and this action has been carried out by us, Flavor Sampling Ltd.

Any Taste Box Club customer is eligible for only one Taste Box Club account, if a user has more than one account, Flavor Sampling reserves the right to delete the accounts without notification to the user and block them from further activity within the Taste Box Club community.

We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

(k) You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. To exercise the right to withdraw, you must inform us info@tastebox.club your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the withdrawal period has expired.

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

(i) 14 days after the day we receive back from you any goods supplied, or

(ii) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(iii) if there were no goods supplied, 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Withdrawal Form:

To Taste Box Club,:

I / We[*] hereby give notice that I / We[*] withdraw from

my/our [*] contract of sale of the following goods

[*]/for the supply of the following service[*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper).

Date

[*] Delete as appropriate.2. Taste box Club Member Registration / Subscription

4. Price and Payment

(a) The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

(b) Product prices include VAT.

(c) Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

(d) Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and Mastercard. We will charge your credit or debit card once you have registered. From your second payment, you will be charged automatically on the same date of your original payment every on the month prior to dispatch. 

(e) Upon registering, restarting regular deliveries, reactivating your account or changing card details, a £2 payment may be taken from your card in order to authorize it and prevent fraud. This payment will be immediately voided, but some banks may temporarily reflect these against your account balance.

5. Taste Box Club Member Registration and Subscriptions

(a) Interested users may access and browse our Website but to take advantage of the products and services offered, you will need to join the club by subscribing at www.tastebox.club at a price of £12.99 for one box, and £9.99 every two months for a bi-monthly subscription. We will only ask you for payment, your name, email address and delivery address, and for you to confirm that you are both over the age of 18 and resident in the United Kingdom at this stage and to confirm that you are a human before you can start setting up your account. The information which you provide at this initial stage is processed in line with these Terms regardless of whether you go on to complete your Profile. 

(b) Only those aged 18 years or over are permitted to join the club and register on the Website.

(c) You warrant that all of the information submitted by you during the registration process, and when you are setting up your Profile, is current, accurate and complete. You will notify us promptly, of any change to the information or data you have provided.

(d) Should your account be accessed or used in an unauthorised manner you must make us aware of this without delay. You will take full responsibility for all acts and omissions of any other party using your account and these acts and omissions will be deemed to be your own. We will not be liable, under any circumstances, for any costs, expenses, damages, losses or claims of any type, which results from the use/misuse of your account and you, will be required to indemnify us against all costs, expenses, damages, losses, claims, or demands, should this situation arise. Furthermore, if club members have been found to create multiple profiles in an attempt to dishonestly receive Taste Box Club boxes, we have the unreserved right to remove all profiles of the individual.

(e) Once you have completed your registration, we will ask that you set up your profile. This involves giving Us personal information about various aspects of your home and personal life which We will then use to match you with products based on the demographic market that our partners are trying to reach (Profile). We handle your data in accordance with the relevant regulations governing data protection, discussed below. 

6. Taste Box Club Services

(a) We partner with a number of products and brands who are keen to have your feedback and support. By signing up and subscribing as a Taste Box Club Member you tell us a little about yourself and your interests, building a Taste Box Club Profile. Every two months we will send subscribers a box of up to ten products that have either been supplied by product partners or purchased by Flavor Sampling. A Taste box will be delivered directly to your home.

(b) Additionally we also work with product partners to send product samples directly to Taste Box Club members depending on the information You have provided. A product sample will be delivered to your home for free. In the event that the number of matching profiles exceeds the number of available samples, priority may be given to Taste Box Club Members with the highest status – Status’ are earnt by providing responses and actions to individual product campaigns. The remainder will be allocated by ballot (Services).

(c) In return for receiving a Taste Box Club box, we ask that you complete a feedback survey telling us what you thought about the products and/or service offers you received. Completing the feedback survey allows you to earn a higher status within the Taste Box Club platform and increases the likelihood for free products, discounts and offers in the future.

The time limit for completing a feedback survey will be different for each campaign. It is for our Members to be aware of the time limits in which they need to provide feedback for that campaign. 

(d) Registering with Taste Box Club does not guarantee that Club Members will receive a additional product samples to the bi-monthly Taste Box. The matching of Club Member profiles with product campaigns is entirely at the discretion of Flavor Sampling.

(e) For each campaign, we will only be able to offer products to those Members who match with all the Profile criteria that our Brand Partner is looking for. 

(f) We offer free shipping anywhere within the mainland UK but are unfortunately not able to offer our Services to those living on the Islands, remote locations or internationally outside of the UK and Northern Ireland.

(g) We will only provide our Services to those Members who adhere to our Code of Conduct and it is at our total discretion which of our Members will receive products as part of our campaigns. 

(h) We aim to make sure that our Services are provided in a consistent and uninterrupted manner. However, we cannot take any responsibility for events outside of our control. Our provisions regarding access to the Website and your access to it can be found at Section 8. 

(i) Before sending out campaign boxes to those members who have been selected to take part, We will require Members to provide additional personal information. We will ask club members to confirm their address, mobile phone number, and occasionally age verification or additional questions relevant to the campaign, which may further help in the matching process. The information collected during this 2nd stage process will be held in accordance with the terms of our Privacy Policy. More information about our Privacy Policy can be found below at clause 9. 

7. Product information and availability

(a) The listing of any particular product or service on our Website is for information and research purposes only. Flavor Sampling does not warrant, make any representations, or guarantee the condition, quality or description in relation to any products or services you may receive as part of a Flavor Sampling product campaign.

(b) We are not responsible or liable for any loss or damage you or any third party may suffer or incur in connection with any product or service you receive after using this Website or for any acts, omissions, errors or defaults of any third party in connection with that product or service.

(c) Taste Boxes are delivered on our behalf by third party carriers. Whilst we take all reasonable steps to ensure Taste Boxes are correctly labelled, packed and delivered, we take no responsibility for any Taste Boxes which are not properly labelled, delivered incorrectly or which contain damaged or missing goods. We do not offer a returns or exchange option for any Taste Box deliveries. Members who have received products which have been damaged during their delivery are still bound by the Code of Conduct and are expected to submit feedback for that product. 

(d) Whilst every effort is made to ensure the information provided on the Website is current, we have no responsibility or liability for any errors contained in the information. Inclusion of any product or service information on this Website is not an endorsement of any organisation, product or service.

(e) Flavor Sampling has the right, but not the obligation, to monitor any information, comment, content, communication, advice, text, or other material (Content) made available by any Member on the Website. Flavor Sampling reserves the right, in its absolute discretion, to block, modify or remove any Content contained on the Website without prior notice, and will not be liable in any way for possible consequences of such actions.

(f) Flavor Sampling are not responsible for any adverse effects that results from a product you receive in a Flavor Sampling box. Further information can be found in section 14(e). 

(g) Any product, service, coupon or voucher offered by us, or any partners, is not intended for resale. Any violation (as determined solely by us) of this provision by a Club Member may result in removal from the campaign and/or termination of club membership 

8. Communications

(a) Service Communications

In order to provide the Services to Members, Flavor Sampling will send email and/or sms messages to club members to confirm selection for a campaign, to confirm delivery details, to remind them of important campaign activities, feedback, activities, coupon expiry dates, and any other message which relates to the practicalities of the Flavor Sampling Services. 

By agreeing to these Terms, you are consenting to Flavor Sampling sending you these messages to fulfil our obligations under the Services.

(b) Marketing Communications

As a result of the relationship between Flavor Sampling and our brand partners, from time to time, we may wish to send you messages with exclusive offers and discounts on the many products that your profile indicates you’ll enjoy. 

We require your consent to send you such marketing messages and will ask if you wish to receive these when you sign up as a Member. If you no longer wish to receive these marketing messages you can change your communications preferences at any time by clicking the “Unsubscribe” link at the bottom of our marketing emails or by contacting us directly using the contact information at clause 20 below. 

9. Social Posting

For the purposes of this clause 6, Flavor Sampling Limited shall be referred to as the “Promoter”. 

From time to time, as part of a campaign, Members will be invited to post pictures on their relevant social media channels using the hashtags indicated by the information included with the campaigns part of the requested campaign action. 

As part of this process Members grant the Promoter and the featured brand, a non-exclusive, perpetual, worldwide, royalty free, transferable license to use and re-purpose any material submitted as part of their action to Taste Box Club campaigns for the purpose of advertising and marketing the Promoter, on all media now known or later devised.

Any Social Post as part of this action must not:

(a) Contain images of children under the age of 16; 

(b) infringe the intellectual property or other rights of a third party; 

(c) be incomplete or illegible; or

(d) be unlawful, defamatory, abusive, insulting, threatening, obscene, inflammatory, offensive or otherwise contain content which, in the Promoter’s sole discretion, is inappropriate or objectionable. 

Facebook, Instagram, and Twitter: This promotion is in no way sponsored, endorsed or administered by, or associated any social media channels which may host entries. All entries must adhere to the terms and conditions of the social media channels on which entries are posted. 

By posting content to our site or any third party sites as part of a Taste Box Club campaign, promotion or competition, you represent that you own or have the right to use all of the content and information you post. Although you will continue to own your content (unless stated otherwise in the terms of any third party site used), when you publish content as described, you agree that you are allowing us and our clients to access and use that content & information.

For content that is covered by intellectual property rights (like photos and videos) you grant us a non-exclusive, sub-licensable, royalty-free, worldwide license to use this content in connection with current & future Flavor Sampling campaigns/marketing and our client’s (brand partners) own marketing communications. For example, our client could create an ad using content that you have placed/posted as part of a Flavor Sampling campaign, promotion or competition. You are not entitled to any compensation or reimbursement of any kind from us or any of our clients under any circumstances.

10. Links

(a) The Website may contain links to other web sites. Flavor Sampling provides those links as a ready reference for searching for third party goods and services on the internet and not as an endorsement of those web sites, their operators, the goods, services or content that they describe.

(b) Other web sites which are linked to the Taste Box Club Website are not covered by these Terms, and may have their own terms and conditions and privacy policy. If you choose to access these linked sites, this is done completely at your own risk. Flavor Sampling does not take any responsibility for and will not be liable in respect of the content or operation of any other web sites or any of the goods, services or content that they describe. Flavor Sampling is not responsible for and will not be liable in respect of any incorrect link to an external web site.

(c) You are not permitted to frame or link the Flavor Sampling Website without first requesting and obtaining express written permission from Flavor Sampling.

11. Access 

(a) Subject to the consumer guarantees provided for in UK consumer protection legislation, Flavor Sampling does not warrant that you will have continuous access to the Website. Flavor Sampling will not be liable in the event that your use of this Website is disrupted or prevented due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in the supply of telecommunications. Flavor Sampling does not guarantee that any such technical issues that might arise can be resolved quickly. 

(b) Flavor Sampling does not guarantee the delivery of communications over the internet as such communications are reliant on services provided by third parties. Electronic communication (including electronic mail) is vulnerable to interception by third parties and Flavor Sampling does not guarantee either the security or the confidentiality of these communications or the security of the Website.

(c) Flavor Sampling does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or any other circumstances.

(d) Information contained on the Website relating to goods and services has been prepared in accordance with UK law and may not satisfy the laws of another country. Flavor Sampling does not warrant that:

(i) the goods or services available on this Website; or

(ii)  the Website and its Content, comply with the laws of any other country. You are responsible for determining whether or not the goods or services comply with the specific laws of your jurisdiction.

(e) those who access and/or use this Website or its content from outside of the UK or who transact on this Website, do so at their own risk.

12. Privacy

Any personal information which you submit to Taste Box Club is subject to and will be handled in accordance with Taste Box Club's privacy policy (Privacy Policy). The Privacy Policy forms part of these Terms and is set out at www.tastebox.club/privacy You agree that, by using the Website or communicating with Flavor Sampling, you are also confirming that you have read the Privacy Policy, understood its contents and consented to its requirements.

13. Intellectual Property Rights

(a) All intellectual property rights, including copyright (both registered and unregistered) and patents, in the Website, Flavor Sampling’s goods and services, and all components of them are owned or licensed by Flavor Sampling and/or any of its related entities. Copying, modifying or transmitting any part of the Website is not permitted.

(b) The Website contains trademarks, logos, service names and trade names of Flavor Sampling (and third parties) which may be registered or otherwise protected under the law. You are not permitted to use any of these trademarks, logos, service names, trade names or any other content or copies of the content appearing on the Website.

(c) All intellectual property rights, including copyright (both registered and unregistered) and patents provided by partners of Flavor Sampling, and included in any Taste Boxes or taste Club Box promotions are owned or licensed by the partner and/or any of its relating entities. You are not permitted to use any of these concepts, trademarks, logos, service names, trade names or any other content or copies of the content appearing on the Website.

14. Website Licence and Use

Flavor Sampling grants you a non-exclusive and non-transferable licence to use the Website for your own personal use, subject to the restrictions specified in clause 12 below. You are not authorised to download (other than page caching) or modify the Website or any portion of the Website. You agree that any Content which you choose to post on the Website or otherwise provide or communicate to Flavor Sampling, will be treated as non-confidential and non-proprietary information.

15. Prohibited Uses

(a) Except as otherwise expressly permitted in using the Website you must not:

(i) engage in any commercial activity including marketing, advertising or commercial promotion of goods or services, resale, collect or use any product lists or information for the benefit of other merchants, data mine or use robots or other data collection methods;

(ii) impersonate or falsely claim to be a representative of a person or organisation;

(iii) defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including without limitation, rights associated with privacy and publicity;

(iv) post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material, content or information, or otherwise use the Website in a manner which is unlawful or would infringe on the rights of another person including any intellectual property rights;

(v) post, link to, or otherwise distribute any information, material or item which contains a virus, trojan horse, worm or other harmful or disruptive component.

(b) Unauthorised use of the Website may give rise to a claim for damages and/or may result in legal proceedings being taken against you.

(c) Flavor Sampling provides no warranties and cannot guarantee that any file, program, access or use of the Website is free from viruses, malware or other harmful technology or material which could damage or infect your data, hardware, software or other equipment. By accessing and using the Website you assume all risk in this regard and you release Flavor Sampling Ltd from all applicable liability and responsibility.

16. Termination

Flavor Sampling may at any time immediately terminate your access (including restricting access) to the Website or any feature of the Website for any reason (including due to your breach or alleged breach of these Terms or our club’s code of conduct) in its sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination. 

You may terminate your participation as a member of Taste Box Club at any time, for any reason, by sending an email to: info@tastebox.club with the subject heading ‘Leave the club’. Please also give your name and contact number to verify your decision to terminate your account.

Our agreement with you under these Terms & Conditions is in full force and effect while you visit the sites and/or are a member of Taste Box Club and continues to be so even after your participation ends or is terminated.

17. Disclaimer of warranties and limitation of liability

(a) To the full extent permitted by law, Flavor Sampling excludes all warranties, whether express or implied, including any warranties or representations concerning availability of the Website, quality, completeness, accuracy, suitability, acceptability or fitness for purpose in relation to the Website, the Content, the conduct of any users, all links to or from the Website and the goods and services listed or accessible on the Website.

(b) Subject to the consumer guarantees provided for in UK consumer protection legislation, Flavor Sampling excludes all liability for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with these Terms, the Website, the Content, and all links to or from the Website.

(c)  Subject to the consumer guarantees provided for in UK consumer protection legislation, Flavor Sampling excludes all liability for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with the goods and services listed, accessible or made available on the Website.

(d) Taste Box Club Members and site users are subject to our Code of Conduct at all times. 

(e) Flavor Sampling shall not be held liable for any injury, loss or damage as a result of any use or misuse of a Product or allergic reaction which a Member might suffer as a result of a Product supplied as part of a campaign. It is for Members to be aware of the contents of campaign Products and to take the necessary precautions to ensure that they are safe and that Products are used in a safe and sensible manner

18. Indemnity

You agree to fully indemnify Flavor Sampling, its directors, officers, directors, employees, consultants, agents and affiliates in respect of all, costs, expenses (including legal fees on a full indemnity basis), losses, damages, fines, penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:

(a) any breach of these Terms by you;

(b) your access or use of the Website;

(c) any products delivered in a Taste Boxes or otherwise; or

(d) your communications with Taste box Club, Flavor Sampling or any other third party.

19. Jurisdiction and law

These Terms are governed by and must be construed in accordance with the laws of UK. Any disputes arising as a result of these terms and conditions, their performance, and their interpretation shall be subject to the exclusive jurisdiction of the UK Courts.

20. Waiver

If you breach these conditions at any time and we decide to take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

21. Severability

Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.

22. Entire Agreement

The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Flavor Sampling. Any waiver of any provision of the Terms will be effective only if obtained in writing and signed by a Director of Flavor Sampling Ltd.

22. Contacting us

If you have questions about the Website, the Terms or Privacy Policy, please contact us at info@tastebox.club

Last updated: December 2020